thefragranceshop.co.uk

4.6
4.6 Based on 1.6K reviews

...

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Super Hard
Disgusting customer service, the worst application in the world, unfair treatment to the customers.

Disgusting customer service, the worst application in the world, unfair treatment to the customers. I paid for membership, 2 months later, the discounts of 20% doesn’t not apply, I tried to order online, giving me the price for members, but when I reach the step to checkout, the price is coming back as it is not for members - scam ! When I tried to go to their shop and tried to buy from there, in their system is saying I’m not a member, but actually I’m, cause I paid for that!
I tried to write down an email address o their customer support, they are ignoring me!
I logged out from their application, now I can’t login again???

Just facts. Very disappointed ☹️

1
Date of experience: Feb 17, 2026

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