I placed an order with The Fresh Faith after receiving written confirmation directly from the company that the t-shirts were Comfort Colors brand. When I received the order a full month later, drop shipped directly from China, I was shocked to see that nope, they are definitely not Comfort Colors brand, despite being told before purchasing that they were. I’ve never seen shirts/hoodies of this low quality. The sweatshirts and hoodies feel like an odd plastic, the t-shirts are scratchy, and the screen printing is terrible. Additionally, the hoodie was shown on the website as white/cream, but what I received was brown – like baby poop brown. Overall, this was one of the most disappointing purchases I’ve made in a long time -especially because I did the diligence in advance by communicating with the company about what brand product it was. They literally straight out lied. I contacted them with all of my concerns (even attached the written communication/lie they wrote to me in case they no longer had it), and I also offered to send detailed pictures of the quality so that they could see the type of product that their drop shipper was sending on their behalf. They were not interested in even seeing the additional photos. My only request to them was to let me return the products, and they provide a pre-paid label for return shipping (with them covering the shipping return cost because of the multiple false advertisings and misinformation). They kept repeating back again, and again, that I can return the products myself as long as I pay the return shipping to China (international shipping cost) out of my own pocket. As of today, 2 weeks after going back and forth with them, I’ve made zero progress in getting these products returned or my money refunded. STAY AWAY from this company – the absolute worst.
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