Review Time
I wanted so much a game from a missed Kickstarter, I took a chance with The Game Steward. I was anxious to know if they were reliable et did some research before ordering. I'm very happy about the customer service that answered my question quickly. My package was so well wrapped that my game was in perfect condition when received. Thank you
I wanted so much a game from a missed Kickstarter, I took a chance with The Game Steward. I was anxious to know if they were reliable et did some research before ordering. I'm very happy about the customer service that answered my question quickly. My package was so well wrapped that my game was in perfect condition when received. Thank you
Hey all,I recently purchased over $400 USD worth of new Marvel United games from The Game Steward.After nine days, I received a shipping notification and was excited for the delivery. Unfortunately, that excitement didn’t last long.When the package arrived, I was surprised to see the shipping box had been custom-cut to fit the ~22 lbs of games flush, with only a single thin sheet of bubble wrap between the games and the box itself (pictured).Unsurprisingly, damage occurred.The large X-Men promo box—central to my order and purchased at more than twice the original Kickstarter price—arrived with two damaged corners and a damaged edge. I left the box sealed, as there’s a good possibility the internal plastic card holder is also cracked.I immediately contacted The Game Steward, politely requesting an exchange. The damage was clearly the result of insufficient packaging, not carrier mishandling.Rather than acknowledge the packaging oversight, they refused any exchange and offered a $13.59 partial refund—period. They stated the damage was not their responsibility, despite the lack of adequate protective materials. I insisted I’d like an exchange, and six days later, they’ve ghosted me and are now not even offering the token refund.For some, this might seem minor. For a collector purchasing premium-priced items, it significantly impacted my enjoyment of the product.What makes this particularly disappointing is that I’m also a small business owner. I understand margins, competition, and the challenges of operating without the scale of large corporations. But I also believe customer service—especially when mistakes happen—is where small businesses can truly differentiate themselves, even when it costs something in the short term.I know others have had positive experiences with The Game Steward, and I’m glad for that. I’m sharing mine because I believe transparency matters, and because I hope the company course-corrects toward the strong customer service reputation it once had, living up to their claimed tagline of “Trusted Quality & Service”.
Alright, so have you ever missed a crowdfunding campaign where you just wished you spent more time wasted on endless scrolling to see that new interesting board game you want to buy so badly? Or you just don't want to risk your money and wait 2 3 years until you get it (when lets face it, you can spend that amount right there and then on something else?)... WELL these guys have you covered and guess what, their prices are MORE THAN FAIR. stop wasting countless hours researching other vendors (trust me, this process can take a day or two and you'll end up confused). Spend your valuable money with them, you wont regret it and it does not just end there. they are not selling games (full stop) they are in the business of Customer Experience, and I am in the same field and have to admit something... they have just orchestrated what I call an orchestral symphony in Customer experience... now I don't understand the story behind the other reviews, but here is my story.I can be very picky sometimes, and with FOMO I tend to send a couple of questions in one go since I an abroad and can call them easily. So i resorted to email. They were extremely professional and light spirited when I know others would have probably given up. (this was before the spring sale), then during the spring sale, FOMO kicked in bad. I rushed and placed an order. then a day later realized oh SNAP there was something else I forgot and emailed them about it, they responded immediately, but then I also found something else I wanted... Im telling you sales brings the best FOMO in people, and wihtout hesitation they supported. Now I hear you saying but this isn't special, we got the same support elsewhere... True BUT!!!Yes a big BUTT!!!, again, remember what I said in the beginning "Orchestral Symphony in Customer Experience". The customer support team reached out saying they noticed that I pledged for Foundations of Rome Maximus edition and Roads of fortune expansion, where this expansion was included in the maximus edition and were wondering if it was a duplicate purchase or a purchase in error and offered me an immediate refund if it was purchased in error.I am sorry folks but here I would like to challenge you. The reason I referenced orchestral symphony is because the have mastered internal communications between warehouse - sales - delivery and customer support. This is why I know I found my go to place for all kickstarter campaigns that I missed.And yes I lied, its not 2 minutes but wanted your attention as anything more you would not bother reading ;)Good luck with your purchase!
Six weeks and they keep telling me "oh just 1-2 weeks more". Will never buy from again. Who knows if I will even get my $400 order.Update per TGS' reply:Absolutely correct. I received my order of over $400 worth of "in-stock" items just eight weeks after placing my order, and with only three lies about its shipping status during that period! If this sounds like the company for you, choose The Game Steward! For my part, they lost a customer permanently. 1 star stays.
I'm extremely disappointed with my recent shipment! Despite my special request for proper packing as it was international, the package arrived severely damaged. What's even more appalling is that the company blamed the transit process for the damage, rather than taking responsibility for their own packing mistakes. offering a mere 20% refund, leaving me to bear the brunt of the 80% loss due to their subpar packing. Unacceptable.
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The first and largest kickstarter board game store dedicated to selling crowdfunded board games with all the stretch goals.
