thegenealogist.co.uk

2.3
2.3 Based on 8 reviews

...

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Lionel Kelly
I am usually very careful at spotting…

I am usually very careful at spotting automatic renewals but unfortunately didn't see this one until it appeared on my bank statement. Somewhat shocked I wrote an email to The Genealogist requesting a refund, I hadn't been notified and I hadn't authorised a payment. I did get an email very promptly from them in which they wrote "The subscription that you purchased has a recurring payment of £79.95, as stated in the terms and conditions that you agreed to, and renews automatically unless a cancellation request is received from you."So do be aware, obviously I missed this in their terms and conditions. But I do think it would be fairer to not make automatic renewals the default. I wish I had looked at Trustpilot before as I see someone else was caught out like me. Very expensive mistake.

3
Date of experience: Sep 05, 2024

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