I hope I have seen the recent reviews here when I completed the purchase of my appliances (for my kitchen reno) two months ago. Would have spared myself a lot of grief. After buying (at Good Guys Castle Hill) a Double Oven, a cooktop, an integrated rangehood and a double bowl sink and paid for a standard delivery. The items were delivered over two months later (way longer than the two-3 weeks promised initially) and when it was delivered today one item was missing. This was after two months of multiple calls and store visits, every time someone promising that someone will sort it out and call me back, but never did. Every time, it seems they just blame the person before and saying the person I spoke before should have helped me and sorted it out, then promising that this time he/she will speak to someone and make sure it gets sorted and will definitely call me back. Now I will have contractors twiddling their thumbs as they cannot complete their work on my kichen and my whole family not having a functional kitchen. Called again today and the same cycle is repeated and at some point being told that I may need to pick it up from the warehouse myself. This sucks big time!
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The Good Guys is a chain of consumer electronics retail stores in Australia and formerly New Zealand.
