Extremely dissatisfied with the service received. After purchasing numerous appliances over the last two and a half years for our new home, our dishwasher experienced a malfunction due to a faulty motherboard. We've spent THREE WEEKS trying to get assistance for a repair or replacement. The dishwasher stopped functioning three months after the warranty expired. We had to hire an appliance repair service to address the manufacturing defect. The support team is simply giving us the run-around, claiming they are "escalating" the issue, but no one returns our calls, and they leave us on hold without follow-up. We are considering reaching out to consumer protection authorities after reviewing the relevant laws. When we request to speak with a manager, the staff member on the phone claims he is too busy managing the store alone, suggesting that a call back must have slipped their mind, or that they are unaware of the issues they face upon starting their shift. The excuses are absurd.
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The Good Guys is a chain of consumer electronics retail stores in Australia and formerly New Zealand.
