I had an incredibly frustrating online experience. I ordered a dishwasher in Regional Victoria, and they failed to pick up the order twice. After spending 10 days trying to get in touch, they had to reinstate the order for a third time! It was incredibly frustrating to have to make all the calls myself without any tracking information, while also trying to coordinate tradespeople for an item that never arrived. Plus, they charged for delivery! What kind of service is that? The customer support was lacking, and the store manager only offered excuses, so I decided to cancel my order and went with another service that delivered for free within 24 hours. That’s how it should be done!
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The Good Guys is a chain of consumer electronics retail stores in Australia and formerly New Zealand.
