Such a painfully long and unproductive customer service experience.
for my online order, they wrote the wrong name on the package which is a problem because the package was going to student accommodation and they need the correct name to find the student in the building. There is no apology for the mishap and then shifting blame to me when I wrote the correct details when I made the order. Because the order had already dispatched with the incorrect name I was told there was nothing they could do. the CSO was quite rude so I asked to speak with supervisor and i had to ask 3 times because he refused the organise it.
Don't waste your time buying from them. If something is amiss with the order, they are so painfully unhelpful and no accountability. spend your money elsewhere.
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The Good Guys is a chain of consumer electronics retail stores in Australia and formerly New Zealand.
