The Good Guys Sold Non-Original/Refurbished Samsung Fridge as New
I purchased a $2,000 Samsung refrigerator from The Good Guys, clearly sold as new and original. Samsung's refrigerators' lifespan is 10-15 years, and failed in less than four years, which is already unacceptable.
What followed was worse. After back-and-forth between The Good Guys and Samsung, it was confirmed by three Samsung representatives that the fridge has no serial number whatsoever and lacks basic Samsung identification details (compressor number, specification labels, etc.).
A branded appliance sold as “new/original” without a serial number should never happen. This raises serious questions about whether the unit supplied was refurbished, non-original, or otherwise not compliant with Samsung standards.
Rather than resolving the issue, The Good Guys repeatedly redirected responsibility to Samsung.
This experience is misleading to consumers and highlights a complete failure in product verification and accountability.
I would strongly advise buyers to check serial numbers immediately and not assume they are receiving genuine new stock.
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The Good Guys is a chain of consumer electronics retail stores in Australia and formerly New Zealand.
