Purchased an air conditioner and paid good guys an extra $872 for installation. They use contractors to install and on the day contractors arrived I was working but my partner was home. The contractor said to my partner that the house had a high frontage and had to charge an extra $380 to install . The house is single story Queensland home the frontage I don’t consider high I see this as price gouging and pressuring customer to pay or they refuse to install. Good guys were contacted and I would say their efforts/response to the extra install fees was unsatisfactory they did nothing to resolve any of my complaints. BE VERY CAREFUL IF YOU USE GOOD GUYS AND PAY INSTALLATIONS FEES IT COULD COST A LOT MORE
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The Good Guys is a chain of consumer electronics retail stores in Australia and formerly New Zealand.
