Terrible customer service. Bought a TV which has to be delivered due to the size.
The delivery date was booked in at the time of purchase, and then the day before I got a text confirming the time slot.
Less than 30 minutes before the scheduled delivery time, I got another text saying the delivery had been unallocated and wouldn’t be available until during the week.
Both my wife and I work full time so it’s not possible for us to have a day off at short notice for something as trivial as a delivery.
On contacting customer service, the response was ‘Sorry delivery is not possible today. Thanks for your understanding.’ And that’s all I got.
Cancelled the order and will now purchase from elsewhere.
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The Good Guys is a chain of consumer electronics retail stores in Australia and formerly New Zealand.
