Absolutely poor experience. Ordered a washing machine on Tuesday for Friday delivery. I was given a timeframe for delivery (3 hour window) and ensued someone was home.
Received a message that due to “unforeseen circumstances” it could not be delivered on the day - and to “standby” for a call from the delivery team.
No call came and I had to follow up the next day. I was told that I would receive an sms within the hour advising of a new delivery slot. I was very clear that I had hoped for Sunday delivery as I was now nearly a week without a washing machine, but also that week day delivery was difficult due to no one being at home (and that we had arranged for someone to be home on expected delivery day).
No communication came, and I had to follow up again (Sunday). I was told the delivery window had been moved to Monday afternoon (3 hour window). I said this was unacceptable given that this occurred on Friday and in my follow up I had said it would need to be after 4pm if delivery were to occur on Monday.
I was met with attitude and “we can’t do anything about it” comment. Given it was there stuff up in the first place (and serious lack of communication unless chased up ) I found the whole “too bad so sad” attitude appalling.
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The Good Guys is a chain of consumer electronics retail stores in Australia and formerly New Zealand.
