I ordered the Parasheild (3 bottles) after watching an Instagram video from "Ginger Kate" Then I was emailed by Touchstone Essentials saying they were out of stock so I decided to cancel my order. The website shows that the products were cancelled but Touchstone has still taken the full payment out of my bank account. I have emailed and emailed them with no response. I have tried calling the company after 9 am but no one ever picks up the phone! Just a recorded message saying "You reached us after hours!" So they have taken my money even though I cancelled the order, on the 13th of March 2025, with proof of cancellation on their website. This company have terrible customer service, they have taken my money and will not respond to me and I want me refund! We have rights under the Consumer Rights Act 2015. Be very careful if you ever order anything from them! I am so upset that they have not refunded me!
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We believe it’s not too much to ask for your nutritional supplements to meet
the same high standard you want for your food: organic, clean and natural.
•••
Touchstone Essentials was born in 2012 with a vision of organic
goodness accessible to everyone. Getting the right nutrition is a
big part of living to your full potential.
•••
We comb scientific journals and carefully cultivate formulas that
put healing plants at your fingertips. It’s a difference you can see and feel.
•••
Our supplements read like a recipe for good health.
They're filled with organic fruits and veggies, and never any toxic additives.
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