I’ve never been one to leave a bad review, even on Uber I’ve never wanted to prevent someone earning a living. But I feel Mayfair Casino (Grace Media Ltd) has been so horrendous in their treatment of me, a customer, I’ve created a Trustpilot account just to share my experience.So almost 11 weeks now after my withdrawal request of £3200 and NOTHING!!! It started with weeks of being told my request / emails have been forwarded to right team and in the proceeding months, I’ve had a dozen or so emails go unanswered, even ones in which I’m requesting both details on their ADR and official complaints process, no response at all!I will now honestly and fairly share my experience that I have had with Mayfair Casino & Grace Media Ltd, including via GM's other partnerships or 100+ white labeled services / domain names via Trustpilot and other review sites. No one should have to initiate a complaints process via the Gambling Commission just to receive their money.
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Grace Media is an online gambling platform hosting White Label partners and offering players casino and bingo games.
Fully licensed and UKGC compliant.
