I ordered a couple of cross stitch kits just after Christmas and one of them was out of stock so Danielle phoned me to see if I wanted the one which was in stock sent out or to wait until the other was in stock and they could both be sent out together - I opted for the latter option! I did have to wait a few weeks, but as I wasn't in a rush, so it didn't bother me. Today I received only one of the kits so I emailed Danielle to say that I'd ordered 2 - she promptly called me back and admitted her error. She was going to post the kit out today. I had a chat to her on the phone and she seems like a genuinely lovely person who is running a business aptly named. We all make mistakes and we can always make room for improvement (nobody is perfect)! Despite these couple of blips in my experience, I'm more than happy to purchase from this business again.
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