I placed an order on 5th December and there was no mention on the webpage (or anywhere else on their website either) when I was placing the order, that this item was out of stock or this item is a special order. A week had passed since we placed the order, and we had not received any further email from them (other than the order confirmation one) to say that there would be any delay. So I decided to email them to ask if my order had been dispatched. Credit where its due I got an email back a couple of hours later saying that:"The item you ordered is a special order item and can take up to 14 days to arrive with me" Why does the owner not show on their website which items are special order and therefore can take 14 days to arrive with them, and then from there get packed and posted out to the customer. And even more so at this time of year for Christmas. Most other transparent online shops with items showing available to purchase usually get dispatched maximum two days from placing the order, and arrive a couple of days after that. That was what I was expecting with this order with what I have mentioned above. Another thing that infuriates me is the fact that I paid for the order at the time of purchase even though the item wasn't in stock and was a special order. I'm sorry but customers should not be charged for an item that is not in stock, and they should only be charged at the point where the order is getting packed and posted out to the customer. Businesses should ensure they have the adequate funds to run their business properly, instead of getting their customers to pay for it, while the business orders it from their suppliers!I've dealt with many online shops, and I cannot remember any that either do not mention that the item is out of stock, or is a special order and that it can take x amount of days to arrive. It should not be my job to contact the seller after a week from ordering to query the whereabouts of my order, that should be the job of the seller to contact me and inform me that it is a special order and can take over 14 days to be delivered to me, and even more so if they cannot have a decent website which shows which items are special order and can take 14 days to arrive with them.This will be the first and last order I will be placing with them, as I would rather deal with online shops that are more transparent and upfront with providing customers with clear and concise information as to which items are in stock.
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