I purchased a travel package on 30 November 2024. The package was marketed with promises of discounted travel, hotel benefits, and flexible usage over two years.
However, I have not been able to use any of the services. The company is now non-operational — their office is closed, their online portal is not working, and they are unresponsive to all communication.
When I visited their office, I found a Dubai Courts judicial notice posted on the premises, indicating ongoing legal disputes.
In my experience, the services were misrepresented at the time of sale and have not been delivered.
I strongly advise others to be cautious.
If you are affected, I recommend taking action immediately
File a complaint with Dubai Economy & Tourism (Consumer Protection)
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