I am truly shocked that this company is still operating. My recent visit showcased poor customer service and a complete lack of product knowledge. I needed a simple pipe and even brought the original for reference, but every staff member, including the manager, claimed they had 'never seen one before.' Other local retailers had no issue identifying the item. Their knowledge was severely lacking. The staff was unhelpful, quickly returning to their phones after dismissing my question. Such unprofessional behavior in retail is unacceptable. Additionally, the store is extremely outdated, looking exactly as it did two decades ago, indicating no investment in modernization. Due to this entirely negative experience, I will not return and will share my experience with others. I advise avoiding this store if you value professionalism.
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We are a family business incorporated over 40 years ago to supply DIY, Kitchens, Bathrooms & Bedrooms to the general public.
