Their website is awful, restricting people from accessing their AU website not only from EU but even if you are in AU still can’t access to make an order to AU.Customer Service is very bad-I have asked few different questions and the responses were so basic and unhelpful, definitely a brand that does not care for their customers. I work for a CS of a global brand with millions of customers and we have more focus on our customers than this lot with their mini brand. So disappointing. I really wanted to become their customer but it feels like I just cannot buy a product lol so bizarre. And the worst is that with so many bad reviews they don’t seem to take any feedback to try to improve.
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The Horse is a curated collection of leather goods and time tellers, designed in Sydney.
