I had an in-depth conversation with a representative about my horse's discomfort with his bit. I explained his behavior with the previous bit and shared feedback from the equine dentist. After some discussion, she offered two different options that could resolve the issue. We decided on the one she believed my horse would prefer. The bit arrived quickly and was effective, though a bit large due to my measurements. I called back, and she promptly processed an order for a smaller size and arranged for the return of the first one. The second bit arrived shortly and fits perfectly. My horse is now much happier, making riding a true pleasure.
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