The items were delivered quickly by Evri. The quality was exceptionally poor, with no proper fixing and I'm very doubtful that it would comply with UK regulations. It weighed about half of what a comparable light of that size weighs. I requested a refund the following day and was told that they would give me a refund of 20% if I kept the lights. If you look at their terms and conditions you will see that they don't say that they will give a full refund. I said that I was unwilling to keep them and wanted a full refund. I was told to go to the post office and send it to their warehouse to be delivered during their warehouse working hours and left at the door. They have no proper returns system. I then looked at the very poor reviews on Trustpilot, which I suspect are the genuine ones. So at that stage I contacted Citizens Advice who gave me the number for the UK International Consumer Centre as by this stage I had established that they were a Chinese company who aren't governed by UK consumer legislation. They advised against returning the items as I would probably end up being out of pocket for that too. They are seeing increasing number of scams by Chinese companies. They have taken on my case and have advised me to go down the Section 75/chargeback route. I would be very wary of reviews on their website as the poor one that I submitted wasn't included on their website although three positive reviews going back up to 3 years for this product seem to have been added since I submitted my poor one. My advice would be to avoid this company at all costs and to avoid foreign companies so that you are covered by UK consumer protection legislation. You can establish the name of the company from their VAT registration number and foreign companies are registered for VAT in Aberdeen.
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Founded in the 2010 Vintage Lighting Ltd, and Thehouselights have created a lighting website full of lamps, fixtures, and LEDs from our specialty manufacturing facilities. Our company operates its own vintage kitchen lighting manufacturing facilities in the UK, USA, Mexico, China, and Vietnam. We appreciate your business! How'd we do? Please take a moment to let us know. We use your feedback to improve our operations for you and customers like you.Tell us how you really feel. Give us the good, the bad, and the ugly here. If we exceeded your expectations, please consider leaving us a positive review!
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