Item arrived damaged. Company blaming courier, item damaged prior to being packaged. Customer Services appalling, not in a rush to resolve. Offered £5 discount to keep and insinuated I got a bargain over normal RRP! I thought I was buying a brand new item. Feedback from retailer is dishonest. Royal Mail are not at fault, the item was damaged before it was packaged. No attempt to rectify just emails asking for personal bank details. I have requested you provide a return label so I can send the damaged item back for a refund on several occasions which you are ignoring while you pursue Royal Mail who are not at fault. You have also emailed me several times requesting I remove my review. Which I have refused as you still haven’t arranged the return/refund.
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