theinsightsdesk.com

First-timer: Transparent process with a bit of payment issue.

This was my first time participating in a full online qualitative research as a subject matter expert. Prior to participating, I googled and searched in ChatGPT about The Insights Desk as found out that it is a legit organization. Then I decided to give my time and opinion.In terms of process, I think The Insights Desk is very transparent. There was around 7 steps in my case: email intro - list of research question/topic - form completion - schedule arrangement - the indepth interview via google meet - payment information - payment completion. It was an enjoyable experience from step 1 to 6.When it comes to payment, it was delayed for 7 days. It happens that WISE, the fund transfer application recommend, does not apply fund transfer to Indonesia; the country that I live at. I think some other countries have this service limitation as well. Hence, I proposed other mechanism of manual bank transfer. They had several blockers regarding to that. After 7 days, it was successful.I also noticed The Insight Desk sent me 9 email responses just to maintain the trust with the payment issue. All about reassurance. I appreciate the team on this. I can imagine if the communication was lacking, trust would be damaged.I truly think The Insight Deck deserves a 5 if the payment issue was not happening. Hence, I rate 4 out of 5 for future improvement and anticipation of involving participants from countries where payment transfer services are relatively more limited than some other countries.Thanks for the experience. I wish you all the best!

Date of experience: Jan 28, 2026