I purchased a book from Lasting Change with genuine enthusiasm, as the company presents itself as operating in the field of personal growth. Unfortunately, the experience turned out to be deeply disappointing and, in my opinion, seriously unethical.
During the purchase process, the website presents a sequence of pages with additional offers and optional services. I consciously declined every extra. Despite this, I ended up with an app subscription that I never requested. The checkbox for activating the subscription was already pre-selected.
Below the app image, the word “FREE” appears, and just above it “1 month free trial,” without clearly or explicitly stating that once the trial period ends, the subscription automatically renews for a fee. The communication is ambiguous and structured in a way that easily misleads the customer.
The book itself arrived only after two months, as the company had entered an incorrect shipping address. Reading numerous reviews on Trustpilot, I discovered that many customers report identical issues: unauthorized subscriptions and incorrect addresses. This strongly suggests a recurring operational pattern rather than isolated incidents.
I contacted customer support multiple times, clearly stating that I was not requesting a refund for the book, but exclusively for the subscription that was never authorized. The company refused to refund the subscription, repeatedly hiding behind the Terms and Conditions and stating that digital products are non-refundable, without addressing the core issue of an unauthorized activation.
The final response I received was a generic: “Thank you for taking the time and sharing your feedback with us.”
A response that feels ironic and inappropriate after weeks of correspondence and a legitimate refund request being denied.
From a company that sells personal growth material, I would expect ethics, transparency, and accountability. What I experienced instead were aggressive commercial practices, unclear communication, and a complete refusal to take responsibility.
My trust has been entirely undermined.
I strongly advise anyone considering a purchase to pay close attention to every step of the checkout process.
In my experience, this represents a profoundly unfair commercial practice.
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