Dreadful experience with this company. Never received a reply to emails including this one of 20 August 2023:The outstanding deposit has not been returned. We contacted Kieran Hackett on 27 July 2023 regarding the disputed deposit and have not had a reply.:I am writing to ask you to return the rest of the deposit for Ground Floor Flat, 112 Redland Road, Bristol, BS6 6QT for the tenancy which ended on 30 June 2023.The property was left in good order with the cleaning was to a far higher standard than at the beginning of the tenancy. In particular: 1. The sink drainer was reported as being defective to City Property Lets at the beginning of the tenancy. The sink was not secure, and the drainer did not drain into the sink. There was evidence of limescale build up on the drainer at the start of the tenancy. A repair was never carried out which has inevitably resulted in further limescale buildup and staining to the drainer. The condition of the drainer is not stated on the property inventory you produced. 2. The hob and under sink cupboard were not left in a dirty condition. The surfaces of both had broken down at the beginning of the tenancy and consequently were marked and stained. 3. The kitchen flooring was in a very bad state and marked at the beginning of the tenancy. The condition of the flooring is stated as “marked” on the property inventory received from yourself.4. The worktop to the kitchen had been cleaned and the photographs show a small amount of cleaning fluid residue. The property inventory you produced does not state the condition of the worktop. The defects above can be seen in the photographs that City Property Lets took at the beginning of the tenancy. It is therefore unreasonable that part of the deposit has been withheld. We paid a security deposit of £1716.00. So far only £1581.00 has been returned. We have asked for a breakdown of the cleaning costs and these have not been supplied. Please pay the balance of the deposit: £135.00If you do not intend to return this money, please explain your reasons in writing. Please list any financial losses and send any receipts or invoices with a breakdown of the costs for each of the items cleaned.Re the Letting Game's Response: I reiterate that we did not receive a breakdown of the cleaning costs Kieran merely replied "if you wish for a breakdown you are more than welcome to contact the cleaner direct for their breakdown of costs" We had no explanation as to why we were charged for defects that were on the inventory at the start of the tenancy. At the start of the tenancy the flat had not been cleaned and was in a very poor state. Faults that were reported and not acted upon. We accepted the return of the reduced deposit under protest and without prejudice.The Letting Game has responded that we chose not to raise a dispute - that is correct. However it was under protest and with deep dissatisfaction. BEWARE!
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