I paid an additional £7.95 for next-day delivery, expecting my item to arrive on 27/03/2026. Unfortunately, this did not happen.After tracking my order, it became clear that the parcel was not handed over to the delivery partner in time for next-day delivery to be fulfilled. Based on this, it was evident that the promised timeframe could not be met.I find this extremely misleading. When customers pay extra for next-day delivery, it is reasonable to expect that the service will be carried out as advertised. Failing to meet this expectation undermines trust and reflects poorly on the company’s reliability.As a customer who paid a premium for expedited shipping, I am both disappointed and dissatisfied with this experience. I would expect greater transparency and for advertised service levels to be upheld.If you’re considering purchasing any products of this brand, I would recommend buying it from a more reliable retailer, such as John Lewis, which stocks the same brand but has a much more trustworthy delivery service.
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The Little Green Sheep was born in 2007 from a simple idea… To provide the very best for babies! This led us to discovering natural and organic materials and creating beautiful, long-lasting products that are away from chemicals.
