Boiler was not working. Phoned next morning - very helpful on the phone and set me up with an appointment. I told the man on the phone that I was a teacher and could not leave until 3.30pm. He said that he would put the appointment for after 3pm and that the engineer would phone me when he was half hour away. He was also quick to sell me a care plan which I thought would be good as they had been very efficient so far. Little did I know! The engineer turned up at 3.10pm without calling. When I phoned him back he said that he was on the way to a new job and would not come back. I phoned the company and they said oh they are sorry but they could not get anyone out now. I said but it is your mistake. Then they said that I could have an appointment Tuesday afternoon which is laughable! Do not use this company they lulled me into a false sense of security & stressed me out completely.
Claim your business profile now and gain access to all features and respond to customer reviews.
