This company is running a scam. They tell lies to you over the phone saying payment is for booking fee and call-out fee but then tell local engineers a different story. When I rang to complain they refused refund saying payment was a booking fee only. £75 for booking a local engineer! I have contacted the police and my bank. An engineer did arrive after 4 days, he was very angry as a previous client had also believed he had paid the call-out charge, he cancelled the job.
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