I asked beforehand if there is a call out fee. The call taker said that there was no charge. He did not mention anything about a booking fee. I was subsequently charged £75 as a non refundable booking fee. I phoned them to query this and was told this was clearly stated on their website. Not any use if you haven't been on their site. They are insistent that a booking fee is not a call out fee and would not be refunding it. They claimed that the call taker explained all this but they did not. Before you book this company be sure to ask them about all charges as they are quite happy to rip off anyone who is not up on these things. I am 80 years old and online things just confuse me. All charges should be fully explained and confirmed that the customer fully understands this.
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