This company is a total rip off. Phoned at 9am and we only phoned them as they said they would get someone out fast and I needed an emergency joiner then paid £60 over the phone(NEVER PAY BEFORE WORK IS DONE AGAIN) The guy said that was us booked in and the joiner would contact us soon. Well, it got to 1pm and no call from a joiner. We were getting worried so contacted Thelocalexperts again and they said the joiner will be out to us before 5pm. 5pm came and no sign of any joiner. Had to phone Thelocalexperts yet again, they said they couldn't find any joiner to come out, and would we like to book in another appointment for the next day. Well to say my blood was boiling at this point was an understatement. If they told me in the first place they couldn't get anyone I would of phoned more local people to find someone. TheLocalexperts said the £60 we paid at 9am this morning is NON REFUNDABLE and were acting all nice and fake over the phone saying sorry and that we will try and get someone out tomorrow etc. In the end I had to go and get wood myself at 6pm and start doing all the work myself at night.
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