I have never encountered a service more deliberately structured to avoid customer interaction and lacking in accountability; it's absurd. There’s no phone number available for direct communication to resolve issues promptly, and the order form does not send any confirmation of your inquiry, allowing them to deny responsibility easily; this seems intentional. I placed an order recently, and was informed via email today that it had been delivered... yet my package is nowhere to be found at my residence. A few days earlier, when I checked the tracking details, it indicated that it reached customs on 05/12/25, and on 17/12/25 it was marked as "CANCELLED" and "RETURNED". How can it be that my order made it through customs, got rejected, and then I am told it has been delivered? This doesn’t make sense. I emailed for clarification but received no acknowledgment or response... naturally. Charging £20 for shipping while failing to provide accurate tracking or updates is simply unacceptable. I’m uncertain if this is merely a dropshipping operation since they ship from overseas, or if their delivery partners are that incompetent, but the entire structure of this service seems designed to collect your money and then cut off contact, leaving you frustrated enough to give up.
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