I am absolutely shocked by this business!
Not only did they fail to deliver my original order and ignore a forged signature, but they are now attempting to upsell me to fix a problem they caused!
I used to be their customer, and they made mistakes before; however, they fixed them, and I forgot about the situation, but what happened now is unacceptable! It's an outrageous way to run an online business.
I am beyond disappointed with The Masie. I spent money on furniture and paid for premium delivery, yet the experience has been a nightmare. You cannot trust them!
Forged Signature: The company provided tracking showing the items were delivered to my home and signed for. This is a lie. I was home all day, and someone faked my signature.
Missing Items: I had to physically go to the DPD depot myself to track down my order. Only a few out of 10 parcels were found. There was no information regarding the missing items, but 3 weeks later, I found out they were never sent (registered but not sent!) On their website, the items were still in stock for delivery in 3-5 days (2 weeks after my order!)
Non-existent Support: I have sent multiple messages with no response for over two weeks. When I finally reached someone via phone, the resolution was - to pay extra for replacement items.
Invoicing Errors: They sent an invoice covering only the items I manually recovered, even though 50% of my order is still missing and I paid for it all. They don't offer any explanation for why their invoice covers only half of my order.
Finally reached them by phone, only to be told the items I already paid for are 'unavailable' and they don't know if they are going to be available (they were still in stock a couple of days earlier!) Instead of a refund or a free upgrade, they demanded an additional €80+ for a different model. This is essentially a 'bait and switch' tactic. They have my money, they have my furniture, and now they are holding the rest of my order hostage for more cash. And what guarantee do I have that they would even ship the products??
Avoid this shop unless you want to pay extra for your goods, lose time and money, stress about your order, act as your own delivery driver and private investigator.
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