The installation process itself was very smooth, and the product looks great once in place. However, communication throughout the process could have been much better. What was quoted as a 2–6 week delivery ended up taking nearly 3 months, and scheduling was difficult — if you aren’t available for the time they choose, you risk being pushed back on the waiting list. I also had to reach out twice on my own for updates and didn’t always receive clear answers. Additionally, I wasn’t made aware ahead of time that the remaining balance could only be paid by cash or card onsite. Overall, happy with the final result but wish the process had been more transparent and organized.
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