I had a very disappointing experience with The Mod Projects.After a long delivery wait, I received what was clearly a used and defective product, despite ordering a new item. The protective plastic was already removed, the case had visible paint chips, sharp unfinished inner edges, and loose/rattling components. Several items were missing or broken, including tools and a bonus watch band that was advertised as part of the package. The bands included also did not match what was shown on the website.Functionally, the product was poorly designed — the case blocked the microphone and speakers, making the watch unusable as intended. This was not a minor cosmetic issue; the product arrived damaged, incomplete, and not fit for use.While customer service was polite in tone, the resolution process was extremely frustrating. Despite acknowledging that the product arrived defective and incomplete, the company refused to provide a prepaid return shipping label, even though their own refund policy states that defective items qualify for one. Instead, I was repeatedly offered partial refunds or free accessories, or told to pay international return shipping to Europe myself for a full refund.This back-and-forth dragged on for days, with shifting explanations and no clear accountability. I ultimately had to threaten escalation to get the issue taken seriously.For a company that markets itself as premium, this experience fell far short. Receiving a used, damaged product and then being asked to pay to return it is unacceptable.I would not recommend The Mod Projects based on my experience, and I strongly advise others to be cautious.
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We are on a mission to provide Apple Watch lovers with accessories that give the same feeling and emotion as wearing a Luxury or Designer Timepiece.
From Apple Watch Lover's Dream
We craft insanely good cases and straps that are indistinguishable from the timepiece that inspired them.
How We Work
At The Mod Projects, we craft our cases and straps in-house, showcasing our Stars Emblem after thorough prototyping. With global warehouses, we offer fast shipping for our innovative Apple Watch designs.
Our Company
Founded in 2020, we operate globally from Paris, Milan, and Dubai, specializing in premium Apple Watch modifications. With strict quality checks, we guarantee reliability, availability, and customer satisfaction.See more
