thenewkits.com

CAUTION - NO TRACKING UPDATES - NO ORDER

I placed an order on 24/11 and received no tracking updates, prompting me to follow up due to their slow dispatch. They provided a tracking number from a postal service, but it hasn't been registered yet. Now, 18 days later, there are still no updates on delivery. I contacted the company again, and they sent me tracking information claiming it was in transit, but I find this questionable since they refuse to share the tracking website despite my repeated requests. I tried universal tracking, but it shows no results, only that the postal service is awaiting the item. They also mentioned that the parcel might be with the postal service without updates, which seems unlikely since parcels are scanned upon receipt. I am very disappointed with the service and feel like I'm being brushed off. Please be cautious before making a purchase. REPLY TO COMPANY RESPONSE: To clarify their claims of inaccuracies: I never said I wasn’t getting updates; I followed up because there were none based on their details. I received screenshots from them, but after asking multiple times for the source of their airport and customs update, I still haven't received it. Their responses have been to keep waiting, but there are still no updates! The company controls parcel mailing and blaming holiday delays for a purchase made on 24/11 seems unjust. I’ve seen international parcels assigned different tracking numbers, but they incorrectly state the postal service has it, as their website has shown “We’re expecting it!” since 27/11. I felt ignored at times, and as soon as I voiced my concerns, I received multiple emails from them. Each time, I requested the tracking information related to their screenshots but still haven’t received anything. Now, 19 days later, the wait continues… I stand by my comments and the information provided!

Date of experience: Nov 26, 2025