Be very careful of this company, they have removed all of their feedback from last year as the reviews were REALLY REALLY bad. Wrote a feedback last year also on google, but they have cleared all their feedbacks after all the 1* they received. Last year ordered tree that never arrived on time, no tracking (even though they say so in their marketing email/web page), had to message/call them several times to get a refund.Initially ordered a tree for specific delivery date - never received it on time. Followed up and received a response that “surely it has been delivered”.After chasing again, they said “actually we have few days back log and it should be with you some time soon”.I needed tree for a specific date so had to go elsewhere and get an alternative.Asked for a refund and had all of my emails/messages ignored. Received only once a reply that refund had been done, but never received the funds. It took me almost 1 month and numerous emails & messages to get back the money £107 back.I asked for company details in order to make a complaint to ombudsman about their customer service, not meeting the promise that they do on webpage and not refunding - instead of details I received threats.Save your Christmas, go elsewhere!!
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