If I could give no stars I would. There is no customer service. I am still awaiting delivery of my two Christmas trees and am now raising a transaction dispute with my bank to get my money back. Neither of the two email addresses responds although I have received read receipts. The only contact was a mobile phone . The voice mail was permanently full and at no time was I able to speak to a person ( Dan). A few texts were answered over a period of 2 weeks and delivery was promised more than once and or a refund offered. However nothing was ever followed through. On one occasion I was told the trees were on the van for delivery that day and Dan would check the order. That was the last I heard. Unbelievably I received an email from one of the email addresses after xmas offering me a discount on Christmas trees for next year. I think the Nordmann has previously traded under another name however I truly regret not reading the reviews before ordering. I am contacting Citizens advice to see if I can alert trading standards. My grandkids did not receive their trees. No one should have to go through this experience.
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