I've always used pinesandneedles.com but the last two years delivery has been a bit off and they are very expensive. So thought I'd give The Nordmann a try. But despite ordering in November, Dan just doesn't seem very organised. There's no contact number or chat facility if you need to talk to them. There was no message yesterday when the tree was supposed to arrive, so, having read all the poor reviews on here, I went back to pinesandneedles and they sent a brilliant tree today, with no fuss. The tree from The Nordmann arrived hours after the pinesandneedles one was put up. They are more expensive, but at least you can rely on them and the customer serve is excellent. Xmas trees a are seasonal business- it's all geared up for this time of year, so it's no excuse to say 'we've had issues with delivery'- they-have had 12 months to plan it. I'd recommend to the many disappointed people here, ask for a refund and book with pinesandneedles.
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