I have been a theory customer for 25+ years. First in the US and when then when they started the UK business. It used to be great. Now however, when you return an item they fail to refund within their stated 10 business days (which is excessively long anyway) and fail to answer emails. The phone number goes to a recorded messaged. I am awaiting my refund from 26 January and have now raised a dispute with the payment provider. Really disappointing and poor service. Not in keeping with their brand. Lots of similar reviews on here so clearly there is a broader issue.
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Theory is a New York-based men's and women's contemporary fashion label which sells clothes and accessories.
