I placed an order with Theory EU on 17 November with an advertised delivery time of 2–4 business days. It has now been almost 20 days, and the DHL tracking still shows “Awaiting Carrier Pickup,” meaning the parcel was never handed over to the carrier.The biggest issue is the complete absence of customer service. The phone number on their website doesn’t connect, the chat is permanently unavailable, and none of my emails have been answered. I’ve been trying to reach them for days with absolutely no response.After multiple delays, zero updates, and no way to contact anyone, I’ve had no choice but to request an order cancellation and full refund.Very disappointed with the experience, both the failed delivery and the lack of customer support. I’ve purchased from Theory before and expected far better.
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Theory is a New York-based men's and women's contemporary fashion label which sells clothes and accessories.
