Emailed customer service twice, and both times have been spectacular service. First email was to enquire about sizing query (P in store = XS online). They replied back extremely quickly, providing trust in purchasing online - despite the low reviews on trustpilot! The delivery was extremely quick and essentially arrived the next day despite choosing standard delivery.I sent them a following email when i discovered that the item i'd purchased had been put up for black friday sale, and had asked if they could refund the price difference instead of me returning the item and repurchasing it. Their reply came 1 business day later, and they were able to offer a partial refund of the difference without any fuss! Both times have been absolutely fantastic experiences with Theory, and the low review on Trustpilot definitely does not reflect my experience(s) with the company! Would not hesitate to buy from Theory again - both in store and online.
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Theory is a New York-based men's and women's contemporary fashion label which sells clothes and accessories.
