They sent me the wrong item, with no receipt sent to my email address to fix it. I had to message them several times to sort a return; they refused to offer an exchange, as apparently they’d never had the item I purchased in stock. They offered me 10 percent discount of an item for my ‘inconvenience’, ignoring the amount of time I’d had to waste taking the item back and emailing them several times to get it sorted. The original item I had purchased was 30 % off, so this was totally unacceptable. They repeatedly mentioned the fact that they were allowing me to make a return (of the wrong item which I had paid for??) as an example of them resolving the issue. Overall, appalling customer service and systems for a company that charges so much.
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Theory is a New York-based men's and women's contemporary fashion label which sells clothes and accessories.
