I have been communicating with Theory Sabers since July 14, and as of December 22, this remains unresolved.Before purchase i sent 4 emails confimring eligibility, After purchase, I sent 16 emails, 6 of which went unanswered. My initial issue was clearly documented early on: two training sabers were missing. Later, issues with the primary saber were also raised, and video evidence was provided.Over time, my concerns were mischaracterized, and I was told certain problems were a “design feature.” One response stated that if the saber could not be fixed, disposing of it was “my choice,” which I found unprofessional.I later dealt with Jahmade, whose communication focused more on prompting a review than resolving the underlying issues. Months later, Cody (General Manager) contacted me claiming a full review of the correspondence had been completed; however, his response missed key emails, including the original message documenting missing items. When this was pointed out and even they confirmed it in the emails, I asked for resolution and accountability, but communication stopped.I want to be clear: I see many customers with positive reviews and good experiences, and it appears some people receive excellent sabers. You may get lucky. However, based on my experience, if your saber has issues, resolution is extremely difficult to obtain.At this point, after five months, I believe a resolution is unlikely. If that changes and this is handled properly, I will return and update this review accordingly. If not, I want other customers — especially fellow Star Wars fans — to be aware before spending significant money.I was a fan of Theory since 2018, and this was my first lightsaber purchase. I specifically chose their higher-priced options and promotions expecting quality and support. The overall experience was deeply disappointing.
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