Update 11/11/2025. Thank you to Cody the customer sales manager for straightening out the issue. I finally received my 5 sabers on 11/7/2025, two months after ordering them on 9/9/2025. The issue ultimately was poor handling by the one CSR who put me in a never-ending re-shipment loop.9/17Good morning Sam, No hurry on this at all. I just wanted to "officially" touch base on these two orders. I know it's only been 7 business days and I need to allow 7-14. Hope everyone there is doing well and having fun building sabers. Please let me know when tracking does become available. Again, take your time on the order. I know it's a large one. No rush! Have a great day!9/17 Support:Hey RC,This order is currently still within our 7- 14 day (20 total days) lead time. No information on a delivery date will be available before the order has shipped and you receive an email.Jahmade J.9/26Good morning. I wanted to let you know I already received the smaller order that was placed after the large one. Y'all did a great job! Everything was spot on. Thank you.I also wanted to reach out to see how the large order was progressing. Please take your time and keep up the great work!9/26Hey RC,I have sent an inquiry into our fulfillment team regarding this order. 10/2:Good morning! Wanted to let you know that I have now received order # which was ordered on 9/25. Everything is perfect with the order. I also received the # 9/13 order . Again, the order was perfect. I still have a few more to purchase from Theory Sabers to complete my collection.That just leaves the large order placed on 9/9. I'm sure y'all are working hard to get that one out as well. Keep up the great work!10/3 support:Hey RC, We appreciate your patience. This order has been scheduled for reshipment. Please allow 7-14 business days for this order to ship out and for you to receive your orders tracking information. 10/14Jahmade, Just a thought. Seeing as I had no issues receiving the other three orders I placed after this large one on 9/9... Can we cancel this order? I will in turn then place 5 individual orders for the same sabers. Maybe China has an issue with the size of the order and are shying away from shipping the materials. Or maybe one of the hilts is on backorder...Again, just a thought. Also just wanted to say I appreciate all that you guys do. Support has been top-notch.10/15 support:Hey RC, Can you please provide the specific order number you are inquiring about canceling? All cancelations are subject to a 10% cancellation fee.10/15order #. I would hope the cancellation fee would be waved considering the amount of time waiting for the order to be fulfilled. Hopefully you will have some good news after you check on it.10/15 support:Hey RC, I have submitted this cancellation request to our fulfillment team. The cancellation terms are clearly posted under all of our products for customers to review before they proceed to the checkout stage of purchasing, this cancellation fee cannot be waived for this request. 10/15Did you check to see if the order has been fulfilled? That's going to be a $225 cancellation fee. I also had not said "go ahead and cancel". I was merely asking a question. The only reason I even asked the question is because the order was placed 36 days ago.10/15 support:Hey RC, This cancellation request has been submitted due to your request on 10/14/2025 at 3:09 PM " Seeing as I had no issues receiving the other three orders I placed after this large one on 9/9... Can we cancel this order?". Please note the status of this order was clearly communicated on 10/3.2025 at 10:56 AM prior to your cancellation request. The lead time communicated was 7-14 business days10/15This order was placed on September 9th. 36 days. Please work with me on this.10/15 support:Hey RC, If you would like to retract the cancellation request I will contact my fulfillment team to get this taken care of, please let me know. 10/15I would have liked to discuss it with you as I was trying to do before you sent it. Can you at least tell me the status of the fulfilment? Yes, Please retract the cancellation order you sent until we can figure out the best course of action here.10/15 support:Hey RC, As clearly communicated before this order is currently within the our estimated 7 - 14 business day lead time at 8 total business days.This orders current status is "scheduled for reshipment".If the estimated lead time has passed and you have not received an update, please don’t hesitate to reach out to us here, and we will promptly assist you in resolving the issue.10/15I will reach out again on the 23rd (your 14th business day from your 10/3 reshipment and the 33rd business day from the time the order was placed).
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