Started of by taking over a month to even ship, when i finally received the emperor saber it wasn't working. Also enquired about how i got a higher number than the guy that waited over an hour and got no. 66 and i ordered in the 1st minute and got no.179. Theory said the quicker you order the lower number you get, their reply was we have been clear and transparent with everything. Just refused to answer me as if that was an explanation.Then i had back and forth sending pictures and videos until i was asked to send it up to a guy in Scotland since i live in the UK to fix it. He asked me to send it by recorded royal mail and send receipt so they could reimburse me through paypal.After he received saber, said it was a faulty SD card and would send for parts to fix it after about another month i eventually get my saber sent back.Still no refund for me sending by mail, loads of excuses they are busy with conventions and now no communication at all. This was a total of about 3 months from ordering to getting saber returned in working order.A few days of use and now the speaker sounds distorted when i swing the saber, have tried to get back in touch with Theory not just about refund for postage but for issue with sound and no response.Sorry for long review but it's still not as long as the crap you will go through if you have a problem with a saber from this company, pure disgrace, even Disney would be better than them lol.
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