Extremely disappointing — multiple misleading statements, no delivery, no refund, and no effort to make it rightI'm a disabled veteran, and my son—who is a college student—saved for months to surprise me with Obi-Wan’s Episode III Negotiator 3 lightsaber for Father’s Day. We’ve supported Theory Sabers for years, and this was meant to be a special gift. Sadly, what we got was a string of excuses, delays, and no accountability.The order was placed in May 2025, with a clearly advertised 7–14 business day delivery window. That timeframe came and went. The order never updated to "shipped," and my son received repeated reassurances that the delay was “being looked into.” Then they sent a tracking number — which ended up being for a package delivered to the wrong city and state. They called it a "system error" and said a replacement would ship. That never happened.He followed up multiple times, and always got the same "please allow 24 to 48 hours for a response" — but no answers other than the same "we're looking into it". On June 27, he finally submitted a formal cancellation request, which is his right under the FTC Mail Order Rule. That same day, the owner of Theory Sabers replied directly, claiming the order had already shipped. But no tracking number was ever produced to prove it. If it had shipped, it would’ve been simple to provide that information.My son gave them one last chance to do the right thing — a deadline of COB July 1 to either provide a valid tracking number that predated the cancellation, or issue a full refund. Nothing came. After exhausting every reasonable attempt, he had no choice but to initiate a chargeback with his credit card provider.I truly appreciate my son's heart and his effort — but I’m extremely disappointed in Theory Sabers. Especially that even after the owner got personally involved, he still dodged the issue and never once tried to make it right.If you're expecting honesty, reliability, and respect as a customer, this isn’t the company. I wish that weren’t the case — but based on what we experienced and the other reviews we’ve now seen, purchasing from Theory Sabers is a gamble.
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