4 stars only because I love Theory4 stars only because I love Theory so much. I feel the product is worth the money. There are 4 issues, otherwise I would have rated 5 stars. I should have given less stars.“A saber is only as good as its toolkit, which is why each Theory Saber comes with everything you need to maintain your saber and forge your destiny.” Except a charge block. And this wouldn’t be a problem if the saber didn’t require a 5v 1a charge.Instructions are not specific to your saber. I understand if they can’t ship with a booklet covering your exact saber. The instructions for your specific saber should be available and easily accessible on the website. They aren’t.The shipping policy is contradictory. “ At Theory Sabers, we are dedicated to ensuring a positive delivery experience. However, once a package has been handed over to the shipping carrier, we cannot be held responsible for parcels that are lost, stolen, or damaged during transit.” Cool beans. “ Once tracking information has been provided, any disputes or claims regarding the package must be addressed directly with the shipping carrier. By placing an order, you agree to these terms.” At least with fedex tracking information is provided as soon as a label is created. A label being created is not a product being shipped. It is not a product being handed over to the shipping carrier. This leaves room for possible abuse by the seller.When you provide tracking information you should state the carrier. You shipped the product with fedex. Why do I have to search the tracking number to find out the carrier so I can actually track it?There was a long video with Theory defending his store and product. I wish I could believe it all. You are most of the way there, just a few things to iron out.I don’t like having to buy additional things for a product advertised as everything I need is included. I like products that provide instructions specifically for my purchase, somewhere. Shipping policies that contradict themselves and could be used to scam or blow off customers are not professional. I should not have to cross reference my tracking number to find out who is the carrier, so I can actually track my package. You should just tell me.
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