thepaperpress.co.uk

4.7
4.7 Based on 378 reviews

Custom Made Clothing & Apparel. Home of The Original Tired & Needy...

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Robin S.
Disappointing quality and service

I expect my review to be pulled. I ordered a "tired and needy" tshirt in purple on 14 Jan. I emailed end of Jan asking for an update and was told it was leaving them that weekend, and after me saying it was pushing the 10 to 15 day delivery was told that was 10 to 15 business day turnaround. But the tshirt didn't arrive. I emailed a week later and was given various reasons (storm, late tshirt delivery, small business juggling things) but none of those really matched up with the previous assurance it was already just about to be sent. The tshirt has now arrived. It's really thin material. I have a tshirt from them from a couple of years ago which was excellent quality, this is nowhere near it. I'm so disappointed. The owners fairly disinterested responses of being a small business having to juggle things and blaming the late delivery on different things together with a lesser quality product means I won't buy from them again and won't recommend either. I understand businesses were affected by the storm, but be honest if orders have been forgotten. Similarly, I understand small businesses have limited staff, but I don't expect then to not be able to fulfil orders because "juggling".

1
Date of experience: Feb 10, 2025

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