EDIT: after posting a 1* review on Trustpilot, I did receive a prompt and helpful response and received my item within a couple of weeks of the response. The agent who helped was polite and apologetic for the issues. I did still receive a marketing email last week and another one today to ask that I remove my review. I think it is important for customers to have balanced reviews to make informed decisions for purchases so instead, I am editing and improving my review. Im still waiting for my order/update on order. I paid for an order on 24th May using PayPal, received confirmation of the payment from Paypal and confirmationof the order from ThePaperPress. I also opted out of the marketing (as I do with every online order unless I REALLY want it).Tried to message them via Instagram to query what point the order is at but received an error saying "message failed, invitation to chat has been sent" which has just added to the frustration and wonder whether the company is legitimate. To date, I've had no further update to confirm if the item has been dispatched/packed or an expected delivery date etc... but have had 4 marketing emails.
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Custom Made Clothing & Apparel. Home of The Original Tired & Needy
