NO REFUND HAS BEEN GIVEN Ordered and took over 5 weeks , outside the sellers tine frame which they stated.my item was also apparently shipped , and then after I opened a case , and said it was too late and had re ordered elsewhere , and wouldn't be home to receive it. The parcel was then shipped a day or so later and unfortunately not received by me as I want home. EDIT TO add, I was never told that there was a replacement order being sent and was not informed it had been lost. I also said in the dispute that it would now be too late as had ordered elsewhere as needed for a specific date. I'm actually unsure why this was sent out when I stated I wouldn't be in. Also the paypal dispute is still pending , which you asked me to close this morning. I think it's pretty evident by your responses to negative feedback , that you may need to work on customer service, rather than blaming the buyers when you are at fault. You set the time frames not the buyer. Purchase made 23/2/24 shipped email 17/03/24 delivered 28/03/24 Really unsure why I am at fault here ?Your terms On websiteDeliveryPlease allow up to 10-15 working days for your item to be dispatched. Our standard shipping option is sent via Royal Mail 2nd Class for UK, AnPost Tracked for ROI, Royal Mail International for Europe & Elsewhere.Royal Mail 2nd Class Delivery: 2-3 working days after dispatch.Royal Mail 1st Class Delivery: 1-2 working days after dispatch.Royal Mail International Delivery for Europe: 4-6 working days after dispatch.AnPost Tracked Delivery: 1-3 working days after dispatch.I have only received am apology on this post and hadnt been updated whatsoever.
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